Crafter's Companion Reviews

This the best firm I have dealt with for many years. My Gemini machine had a fault after 5 years of using. I rang the customer service dept who answered immediately. I ask could they repair it. The answer was yes and they took my details arranged for DPD pickup at a date to suit me. They did not want my bank details in advance but said you only pay if we cannot repair it and quoted me a standard charge to include everything. They were able to repair it and again arranged to return it via DPD all within a week. Everything I have bought from Crafters Companion , and this is quite a lot, has always been to a high standard. I will continue to support this well run organisation.

I will never order from CC again. They discontinued foilpress machine, never gave a reason. I was told they won’t bring it back or an improved version. In Dec it started reappearing and vendors were calling it New version. It isn’t. No foiling dies, no metal plate included and costs more money. The so called new version still has warping platforms. This company has deceitful marketing tactics. The “new” foilpress costs more and you get less for the same machine that warps platforms. This was the last item I bought from this company in 2019 and I will not buy anything else. The die cutting plates warp so I buy from a different manufacturer. When you write to CC it takes a long time to get a reply and everybody gets the same response. I’ll buy from companies based in the US as this company has gone down hill and they are not transparent. Buyer beware. It’s a shame because I like the foilpress but they didn’t fix the bug issue so I’ll buy a machine from a different company when mine no longer works.

They take your money but don't send the goods. I've sent 5 messages since 30th November and they haven't responded to any of them other than their automated reply stating orders are taking 5-7 working days to box and as per their latest one, they are boxing orders from 1st December. My order is from 10th November! I will never order from them again, not holding my breath that I'll ever see my order. Don't waste your time or money with them, shop elsewhere.

Awful company I wouldn’t recommend ordering from them. I an STILL waiting for items that I ordered two months ago. If you email customer services don’t expect and apology because they will just moan about their own problems and not tell you when you can expect to receive your items. I have never known such appalling customer service in all my life and will never order from them again either directly or through QVC.

I have had problems with my Gemini and to say that Julie has helped be would be an understatement, oh heavenly to be able to craft again. I have arthritis in both hands and being able to craft is beyond words amazing thsnks

I placed a £100 order with this company for the first time 12 days ago. Dispatch times on their website are started as 5-7 working days which I thought seemed excessive, but decided to give it a try.

10 working days later and not having even received a dispatch email let alone the items I have paid for, I called them. I was told they had been busy celebrating their birthday and everything was delayed. They thought my item *may* get packed up Wednesday of this week - 12 working days from the date of the order. Apparently I *should* get my order by the end of this week, but I don’t hold out any hope and the lady I spoke to couldn’t have sounded less convincing if she tried.

I wish I’d just ordered what I wanted from Amazon, I’d have got it the next day. At least they are reliable.

I won’t be ordering from this company again. A pretty shocking service.

Utterly useless company.

Ordered 8 days ago for somebodies birthday. They still haven't even shipped the item.

With the excuse they've been too busy celebrating their own birthday to actually do their job and post out items people have paid for. In their own words they haven't posted any orders for seven days!

Their Facebook page is full of people making the same comments.

Don't give them a penny, you won't receive your order until they can bothered to deal with it, their paying customers are their lowest priority. You can get the same stuff on Amazon for cheaper and not have to deal with these lot.

God knows why would this company use Yodel as their courier - twice it happened to me. I'm sat at home waiting for it to arrive for 2 days, their tracking system doesnt work/stuck to yesterday's update. 1st was 5 months ago and now this, sorry CC but I'm not ordering items from there until you switch courier company. A real shame.

I wish I had never bought mine even if you turn and flip your plates every time you use it ( which is a pain )the plastic shim still warps , I have spent a small fortune on new plates and shims and that’s in between straightening them . Once they have warped it’s not long before they go again after straightening them

I've read the poor reviews and was astonished.
I inherited a Gemini die cutting machine from a dear friend who died. ( I was still using a very ancient SIzzix Big Shot.) It was so easy to use but next day I was disappointed to find it did not work. I rang Crafters Companion. For the amazingly cheap price of £35, they collected my machine - next day! - fixed it and returned it within a week. When I opened the box I found they had also replaced the old plates and given me a completely new set!
How anyone can complain about poor service I do not know. I think they are amazing - and I rarely write reviews!

They treat their staff terribly. Mental health issues are rife due to bullying which they do nothing about. They Used to do quality products but now they break so easily and customer service is terrible. They also steal other artists work and ideas. Avoid like the plague

Bought an expensive Gemini electric die cutting machine and wish I hadn't. The pressure this machine uses stretches and warps the paper/card. As an experienced crafter of 20+ years, I WOULD NOT recommend this machine. Very poor customer service too who never replied to my "help me" emails. Have now gone back to my trusty Cuttlebug and Sizzix Big Shot Plus manual die cutting machines.

Still waiting on a 400.00 order request for 2 macHines from 6 weeks ago. No response from website customer service request, and phone customer service says mailbox full so you cannot leave messages or talk to anyone. Tried to stop payment but it was already processed so submitted a request for refund but it has to go back to crafterscompanion so I don’t know if I’ll ever get the machines or refund.
I finally got part of my order but a basic piece is missing so one of the machines is unusable.

Save your money and do not buy from this website. I am still waiting on 4 markers that should of arrived 4 days ago and now my art project is delayed. I have emailed twice and no response. I am very unsatisfied with this company and their approach to handling my situation or should I say not responding at all is very unprofessional.

Ordered £37 worth of items. They say they use Yodel. 3 messages to them simply ignored.

I certainly won't be buying from them again and I am still waiting for my items.

Shocking customer service tbth. One would think that an organisation such as theirs would be tuned into the covid virus and seeking to attract customers.... not alienate them. 0 stars for me.